If a manager reports that tenders are not coming across to Loadmaster, follow the procedure below:
✔ Open a case with ServiceNow and request to escalate the incident to PIT-HCL-AMS-GLOBAL-TMS-L2.
✔ Communicate with your team, Transport Operational Support, letting the group know that you are working on the case.
✔ Contact the TMS Team via the HyperCare chat if the issue is affecting multiple users.
Below is a screenshot of the TMS HyperCare chat:
If no response is received, contact the **TMS Team** via email:
TMS Email: TMS@cemex.onmicrosoft.com
TMS VMI Support Group: support.tmsvmi@cemex.com
CC the following users:
The format for the message should be:
**Subject:** Issue with Tenders Not Coming Across to Loadmaster
**Message:**
TMS Team,
We're getting reports of tenders not coming across to Loadmaster. Can you please look into this to ensure there are no issues with the interface?
Update the reporter with a status on the case.
If the issue affects multiple teams, CC: incident.management@cemex.com